We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need your order number or proof of purchase. 

To start a return, you can contact us at fulfillment@printedthreads.com. Please note that returns will need to be sent to the following address: 

XIT Ranch Mercantile
c/o Printed Threads
210 South Fwy
Fort Worth, TX 76104


Once the exchange or return is approved, pack items in a secure package. DO NOT pack or ship any items unless they have been approved for exchange or return. Go to your local post office to ship the package.

You will receive a confirmation email as soon as the item is processed. Please allow 2-3 business days once the item is received to process your exchange or refund. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
Exchanges must be for items of equal or lesser value.

Customers are responsible for return shipping.

Replacement products will not be shipped until the original item has been received by our warehouse and their conditions has been verified. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fulfillment@printedthreads.com.